Effective (XYZ date) Effective May 2022 Autonomic devices have transitioned from OvrC-enabled to OvrC-discovered devices enabling dealers access to notifications and visibility to online status of Autonomic devices.
...
Autonomic Dealer Zone | OvrC Enabled1 | OvrC Discovered | |
|---|---|---|---|
Reboot✓ |
| ✓
| ✓
|
Remote configuration✓ |
| ✓
|
|
Remote firmware update✓ |
| ✓
| unknown
|
Use in OvrC Home actionsX |
| ✓
| unknown
|
Initiate Remote Support✓ |
| X
| unknown
|
Submit Log Files✓ |
| X
| unknown
|
Onboard new Devices✓ |
| X
| ✓
|
1 Discontinued as (INSERT DATE HERE)of May 2022
2 Requires WattBox
3 Requires remote configuration access
FAQ’s
How does this impact my customers with existing OvrC-enabled Autonomic devices?
...
Any remote interactions with the device including the device status, reboots and firmware updates should be done through the Autonomic Dealer Zone.
For additional questions contact Autonomic Technical Support at support@autonomic-controls.com or call us at +1 914-598-1647, option 2.