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Record a description of the problem and the approximate time the error occured.
Navigate to the server's web configuration page (http://server-ip/config)
The logging section is found at the bottom of the Server Settings tab.
Please supply your e-mail address and a detailed description of the issue you experienced and approximate time the issue occurred.
If you have an existing support case, place the SRX# in the comments. SRX# must be formatted as [#SRX00000]. Without the SRX#, a new case will be created, potentially delaying a response. If you do not have an existing case, please include the details of the issue you are experiencing and your contact information.
Once the above fields are filled out, click the Upload Log Files button.
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