MMS - Submitting Log files to Support

When a MMS is experiencing issues, log files can be instrumental in diagnosing the underlying problem.  Autonomic support will commonly request log files to be submitted for their review.

Logs usually contain the last several days of activity, but the amount of history will depend on system usage and verbosity of messages recorded.  If the problem has not occured recently it may no longer be contained in the current log file.  We would recommend reproducing the error if possible before log submission.

To send logs directly from the server to Autonomic support.  

1. Record a description of the problem and the approximate time the error occured.  

2. Navigate to the server's web configuration page (http://server-ip/config)

3. The logging section is found at the bottom of the Server Settings tab.

4. Please supply your e-mail address and a detailed description of the issue you experienced and approximate time the issue occurred.

5. If you have an existing support case, place the SRX# in the comments. SRX# must be formatted as [#SRX00000]. Without the SRX#, a new case will be created, potentially delaying a response. If you do not have an existing case, please include the details of the issue you are experiencing and your contact information.

6. Once the above fields are filled out, click the Upload Log Files button.